With 71% of consumers starting their customer journey with Google search, no business can appear in the SERPs that appear to be dishonest and defamatory.
Online Reputation Management, or ORM, is a multifaceted concept intended to create a positive public opinion of a product, business, or individual. Dignity management includes reputation monitoring, dealing with any content or customer response that may damage the product, and applying strategies to prevent and resolve issues that may damage the reputation of the business.
In a nutshell, ORM is all about monitoring and managing your product reputation across the web, about ensuring that your business is well-represented and that potential customers are left with a good sense of who you are and what you do.
Having said that, many channels fall under Online Reputation Management, and as it may seem difficult at first to embrace all these channels, let's consider them in terms of terms.
Keep your online reputation in check with us!
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